Cancel Items or Orders


Subjects: cancel item(s), returning item(s)

Cancel items or orders

All products purchased/ ordered by the customer at Texim-Europe.com and products ordered with fax, email, or phone at Texim Europe are non-cancellable and non-returnable.

Contact us for more information.

Return items or orders

If the item is not working properly, please check the manual or contact one of Texim Europe's engineers for support and/or advice.

Right of cancellation
Consumers in the EU may return a product without stating the reason. This cooling-off period of 14 days starts the day after receiving the product, within this period the customer may judge if an ordered product lives up to expectations, and must notify Texim Europe of the return within this period. If you wish to return items, please submit an online RMA request or contact Texim Europe. The cost of returning a product are not reimbursed.

Remark: the cooling-off period does not apply to companies and items that are special, combined, adjusted or tailor-made for the customer, or products that are sealed like licenses and software.

Refunds
To qualify for a refund the returned items must be:
  • saleable and in a working state as the manufacturer intended;
  • complete including all accessories;
  • the packing should be in a reasonably foreseeable state; and
  • the item is not special, combined, adjusted or tailor-made.
Please refer to the Return & Refunds (RMA) section for more information.


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