Our process
Together we explore your idea, design & decide the right fit, and deliver & support high-tech projects.
From our first conversation to long-term support, our approach is structured, hands-on, and built for reliability. This is how we work: in six steps divided across three process phases we dive into the details early, define the right path together, and stay closely involved throughout the development journey, adjusting where needed, and delivering with care and commitment.
01 Discovery
Let's get to know each other and the project.
While we have a meeting (phone, digital, or face-to-face) we try to find out, what motivates you to start a new development or new iteration of an existing application. It’s all about finding alignment together.
What you can expect from us during this phase:
- We listen to you
- Examples with relevant technical possibilities that you can already look at as possible solution directions
- Summary of what we discussed
- Optional an NDA when requested
02 Requirements
Everything clear and boundaries set.
As we learn from you about the project from the initial contact moment, the product and project requirements begin to take shape for us.
In addition to the technical product requirements, environmental and market requirements are also important to you for any add-ons or certifications. A deeper analysis by our engineers provides a definition of the project. Should we need more information, we will gather it together with you.
What you can expect from us during this phase:
- A project description with requirements list, relevant usage situation, environmental factors (temperature, vibration, etc.), required certificates, safety instructions, and quantity forecast + timeline
- Possibly a joint-visit together with one of our partners when specific expertise is required
- Checklist whether we are on the right track and meet your expectations
- Optional evaluation of your CAD drawing
03 Co-design
Precision and care, down to the last detail.
Using the requirements, we will search for the right technological solution and integration for your application. Depending on several factors, including, situation, environment, budget and certifications, we will come up with several suitable proposals so you can make an informed decision. Together we will find the right solution, standard or completely customized.
What you can expect from us during this phase:
- Solution proposal:
- Product short list with relevant documents
- Technical comparison table
- Preliminary pricing & availability
- Highlighted risks, trade-offs, and roadmap status
- Optional we have a discussion (face-to-face or online call) to discuss and dive into the options together
04 Sampling
Hands-on evaluation & proof-of-concept.
The right solution seems to have been found. Time to test that in practice. Are there any unforeseen factors that come up in practice? Then we adjust the sample. Testing until you are satisfied.
What you can expect from us during this phase:
- Sample(s) ordered and tracked
- Texim Europe’s sample test feedback loop
- Technical questions and follow-up support
- In case of change a revised proposal
- Optional integration manual or quick start sheet
05 Commitment
We go all the way for you and your project.
Now that the sample(s) have been approved and a proof-of-concept successfully completed, the technical specifications have been established.
Although our intensive collaboration now seems somewhat over, that is far from the truth. We keep monitoring the project intensively and are ready for all your questions and requests.
What you can expect from us during this phase:
- Final technical specification (locked, but tweakable)
- Quotation with volume tier pricing and delivery terms
- Formal order confirmation after purchase order
- Project timeline details (delivery information and stock reservation if needed)
- Chasing of orders, optional pull-ins
06 Support
We go there and back again for you and your project.
Reliability is what we stand for. Not only in our daily actions. Reliability is also the aim of the technical solutions we deliver. If there is a problem, we are there for you.
Production processes, transport methods, we don’t control everything, but we are on top of it. While we have selected the right fitting product, new technologies are always in development and product lifecycle updates occur constantly.
What you can expect from us during this phase:
- Online RMA submission form
- Repair report or replacement schedule
- An 8D report if needed for root cause analysis
- Lifecycle notification for EOL & PCN, and obsolete and superseded alternatives recommendations
- Optionally a recurring account and/ or project review
Regional solution offices
Give us a call, we’re nearby
UK & Ireland
St Mary's House, Church Lane Carlton Le Moorland, Lincoln LN5 9HS United Kingdom
